May, 2018

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003 / GDPR General Data Protection Regulation). In this data protection information we inform you about the most important aspects of data processing on our website.


If you contact us by form on the website or by e-mail, the data you provide will be stored for the purpose of processing your inquiry and in the event of follow-up questions. We will not pass on this data without your consent.


We use https to transfer data securely over the Internet. By using TLS (Transport Layer Security), an encryption protocol for secure data transmission over the Internet, we can ensure the protection of confidential data. You can recognize the use of this data transmission security by the small lock symbol in the upper left corner of the browser and the use of the https scheme as part of our Internet address.


Our website uses so-called cookies. These are small text files that are stored on your  device using the browser. They’re not doing any damage. We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser the next time you visit us. If you do not wish this, you can set your browser so that it informs you about the setting of cookies and you only allow this in individual cases. When cookies are deactivated, the functionality of our website may be limited.


Our website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Cookies are used for this purpose, which enable an analysis of the use of the website by our users. The information generated in this way is transferred to the provider’s server and stored there.

We have concluded a corresponding contract with the provider for order data processing. Your IP address is recorded but pseudonymised immediately. This means that only a rough localization is possible. The data collected by Google is transmitted by Google to countries outside the EU, in particular the USA. Google has submitted to the Privacy Shield Framework, more information about your rights can be found at:

You can prevent this by setting your browser so that no cookies are stored. You can prevent Google from collecting the data generated by the cookie and relating to your use of the website and from processing this data by Google by downloading and installing the browser plug-in available under the following link:

Alternatively, you can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: m_ga_cookie_optout].

More information on how Google Analytics handles user data can be found in Google’s privacy policy:

Data processing is carried out on the basis of the legal provisions of § 96 Paragraph 3 TKG and Art 6 Paragraph 1 lit a (consent) and/or f (legitimate interest) of the DSGVO / GDPR. Our concern in the sense of the DSGVO / GDPR (legitimate interest) is the improvement of our offer and our website. Since the privacy of our users is important to us, the user data is pseudonymised. User data will be kept for a period of 26 months.


We use Google Fonts from Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, on our website. Google Fonts is used without authentication and no cookies are sent to the Google Fonts API. If you have a Google Account, none of your Google Account information will be transferred to Google while you use Google Fonts. Google merely records the use of CSS and the fonts used and stores this data securely. You can find more information on these and other questions at


As part of our legitimate interest in an economic online offer pursuant to Art. 6 Para. 1 lit.f DSGVO / GDPR, we use Amazon EU S.à.r.l., Amazon EU S.à.r.l., Amazon Services Europe S.à.r.l. and Amazon Media EU S.à.r.l., all four located at 5, Rue Plaetis, L-2338 Luxembourg and Amazon Instant Video Germany GmbH, Domagkstr. 28, 80807 Munich. Our website contains links to the Amazon website. If you click on such a link from our website, Amazon recognises that you have clicked from our website by means of cookies which are stored on your computer. We receive a affiliate commission for this. You can learn about Amazon’s use of your data in Amazon’s privacy policy:


You have the option to subscribe to our newsletter via our website. For this we need your e-mail address and your declaration that you agree to receive the newsletter. As soon as you have registered for the newsletter, we will send you a confirmation e-mail with a link to confirm your registration. Since we are legally obliged to log your consent within the scope of a double opt-in, your order of the newsletter, the sending of our consent e-mail and your consent will be logged and stored by clicking on the link by place and time as well as with your IP address.

For the dispatch of the newsletter we use (in the context of our justified interest in a technically perfect completion of our customer information in accordance with Art. 6 Abs. 1 lit. f DSGVO / GDPR) the offerer MailChimp (Rocket Science Group, LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA) from the USA. This will export your data to the USA, but MailChimp is registered with Privacy Shield and is obliged to comply with EU data protection regulations. You can find more information about your rights under In addition, we will ask you in our newsletter to give your consent to the sending of the data to MailChimp and the USA. By clicking on the link you declare this consent, which you can revoke at any time. For the handling of your data at MailChimp we refer to the privacy policy of Mailchimp: MailChimp will only use your data for sending and evaluating the newsletter. Furthermore, MailChimp will only use your data to improve its own service. MailChimp will not use the data to write to you or pass your data on to third parties.

The data used by MailChimp contains a “web-beacon”, which sends the opening of the newsletter and/or the activation of a link contained therein by you to MailChimp. Information about your browser, your location and your IP address is transmitted to MailChimp. This information is used to optimize our communication with you. Your data will remain stored as long as they are stored in our mailing list, the storage is still necessary for legal prosecution by us or for other legitimate interests or we are legally obliged to store your data. You can cancel your subscription to the newsletter at any time. Please send your cancellation to the following e-mail address: We will immediately delete your data in connection with sending the newsletter. You will also find a link to unsubscribe the newsletter at the end of each newsletter.


In principle, you have the rights to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the data protection authority.


We are constantly developing the contents of this website further and endeavour to keep the published information always up-to-date and correct. However, we assume no responsibility or liability for the topicality, correctness and completeness of the contents, including those contents provided by third parties. In this respect, Heidi + Robert MERTENS cannot be held liable for any damage that may result from the use of the content. Should you notice problematic or illegal contents, please contact us immediately. You will find the contact details in the legal notice.


Our website contains links to other websites for whose content we are not responsible. If you notice any illegal links on our website, please contact us. You will find the contact details in the legal notice.


The website contains links to external websites for whose content, data protection and links to other websites we assume no responsibility. The information published there does not reflect the opinion of Heidi + Robert MERTENS.